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Cisco Bug: CSCte25980 - TUI says no new messages when there is one

Last Modified

Feb 14, 2011

Products (1)

  • Cisco Unity Servers

Known Affected Releases


Description (partial)


The Cisco Unity telephone user interface (TUI) does not allow users to access new messages. When Cisco Unity users sign in to listen to messages by phone, they hear:

"You have x new message(s).
New messages.
You have no new messages."


This has been observed in Cisco Unity 8.0(3). The message count is incorrect only for new messages with TIFF attachments -- and -- when the user is in a class of service (COS)
that does *NOT* have the FaxMail option enabled.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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