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Cisco Bug: CSCte25860 - Error (1000): General error when clearing tickets in NetworkVision

Last Modified

Dec 07, 2010

Products (1)

  • Cisco Prime Network

Known Affected Releases

3.7 3.7(0.1)

Description (partial)

Symptom:
ERROR (1000): General Error message appears when trying to clear a large number of tickets

Conditions:
When clearing a large number of tickets, the following error appears: 
ERROR (1000): General Error
[Ljava.lang.StackTraceElement;@4d557b9f
--------------------------------------
ERROR (1000): General error - [Ljava.lang.StackTraceElement;@4d557b9f
	at com.sheer.metromission.plugin.newalarm.commands.AbstractUpdateTicketCommand.run(AbstractUpdateTicketCommand.java:48)
	at com.sheer.framework.commands.StatelessCommand.localExecute(StatelessCommand.java:68)
	at com.sheer.framework.commands.Command.execute(Command.java:63)
	at com.sheer.metromission.session.CommandEntry.execute(CommandEntry.java:55)
	at com.sheer.metromission.session.Session.processMessage(Session.java:356)
	at com.sheer.system.agentshell.AgentBase.run(AgentBase.java:290)
	at com.sheer.system.os.services.scheduler.OSAgent.run(OSAgent.java:107)
	at com.sheer.system.os.util.ThreadPool$OSThread.run(ThreadPool.java:272)
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Bug Details Include

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