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Cisco Bug: CSCte19998 - VMN: Priority, sensitivity, and security appear to be mixed up

Last Modified

Feb 02, 2017

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

In Cisco Unity Connection's ViewMail for IBM Lotus Notes (VMN), when you open a message, the form displays the Priority, Sensitivity, and Security of the message. The way that VMN interprets these categories is different from other Cisco Unity Connection and Cisco Unity clients used for sending/playing back voice messages. 

VMN does not distinguish between a private message or secure message. So when you send a private message from another client, such as the Cisco Unity Connection telephone user interface (TUI) and mark the message as private, VMN displays the message as Secure. Note that when you send a secure message via the TUI (or another client that is capable of sending secure messages), VMN displays the message as Secure as expected.

When you send a message via VMN, and use the Delivery Option "Prevent Copying," the message is marked private and secure. In configurations where Cisco Unity and Cisco Unity Connection are in the same voice network, when you send a message via VMN with the "Prevent Copying" Delivery Option, when the message is received in Cisco Unity it is marked Private. If you have selected "Respect message X-header", "Encrypt all messages", or "Encrypt only private messages" in the field "Incoming messages from the remote site" on  the Connection Networking > Profile page in the Cisco Unity Administrator, Cisco Unity's Interop Gateway will encrypt the message to make it secure.

NOTE:  Even though users are in a Class of Service where the "Require Secure Messaging" field is set to "Always," in order to send a secure message via VMN, users must use the "Prevent Coyping" Delivery Option. If that option is not set, the message will be sent as an unsecure message.

When you send an urgent message via the TUI or another client, in VMN the Sensitivity category is set to High. 

When sending a message via VMN, if you want the message to be announced as urgent in the TUI, you use the Delivery Options and set the "Importance" to "High" (which maps to Sensitivity on the message form). The Delivery Option called "Priority" is a Lotus Notes option that allows for delayed (low) or early (high) delivery position in the queue. The Priority setting has no affect on how the message is announced in the TUI.

This has happens in VMN 7.x and 8.x.
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