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Cisco Bug: CSCte15390 - Presence status "Unknown" for userid with mixed case

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases


Description (partial)


The presence status for users with mixed case user IDs shows "unknown" in the attendant console (e.g. CiscoUser).  Presence shows up correctly in attendant console for users all lower case user IDs (e.g. ciscouser).


CUxAC and integrated with CUPS 7.
End User whose User ID contains upper case characters.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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