Cisco Bug: CSCte12100 - CSQ agent summary report and AgentStateDetail report for RNA mismatch
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: The agent state detail report displays no RNAs but the CSQ-Agent summary report displays one RNA for the agent. Conditions: This problem is noticed when a call is ringing at an agent's desk and the contact drops the call.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases