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Cisco Bug: CSCte12100 - CSQ agent summary report and AgentStateDetail report for RNA mismatch

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

The agent state detail report displays no RNAs but the CSQ-Agent summary report displays one RNA for the agent.

This problem is noticed when a call is ringing at an agent's desk and the contact drops the call.
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