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Cisco Bug: CSCte11934 - ETSGJ-CH: Duration not disp when exitting app

Last Modified

Mar 02, 2015

Products (1)

  • Cisco IP Communicator

Known Affected Releases

7.0(3)

Description (partial)

Symptom:
This issue is reproduced on Win 7 Ultimate 32-bit, Win 7 PRO 32-bit, Win Vista Ultimate 32-bit and Win XP PRO SP3 using CIPC 7.0(4)a.
I also tested this wit IP Phone 7970. IP phone had AC adapter connected and I unplugged Ethernet cable while phone was ringing.
Behavior is different with IP Phone. After IP Phone is started there is no Call Duration entry. Instead there is "Today at: time that call is placed at".


Steps to reproduce:
1.Launch CIPC
2.Make a call from CIPC
3.While ringing go to Directories-->Placed calls, mark ongoing call and click Details.
4.Check Call Duration entry
5.Exit CIPC while the call STILL rings!
6.Launch CIPC again
7.Go to Directories-->Placed calls, mark last call and click Details.
8.Check Call Duration entry

Expected results:
1.After step 4, Call Duration should display "00:00:00"
2.After step 8, Call Duration should display "00:00:00"

Actual behavior:
1.After step 4, Call Duration is displayed as "Unknown Duration"
2.After step 8, Call Duration is displayed as "Unknown Duration"

Conditions:
This issue is reproduced on Win 7 Ultimate 32-bit, Win 7 PRO 32-bit, Win Vista Ultimate 32-bit and Win XP PRO SP3 using CIPC 7.0(4)a.
I also tested this wit IP Phone 7970. IP phone had AC adapter connected and I unplugged Ethernet cable while phone was ringing.
Behavior is different with IP Phone. After IP Phone is started there is no Call Duration entry. Instead there is "Today at: time that call is placed at".


Steps to reproduce:
1.Launch CIPC
2.Make a call from CIPC
3.While ringing go to Directories-->Placed calls, mark ongoing call and click Details.
4.Check Call Duration entry
5.Exit CIPC while the call STILL rings!
6.Launch CIPC again
7.Go to Directories-->Placed calls, mark last call and click Details.
8.Check Call Duration entry

Expected results:
1.After step 4, Call Duration should display "00:00:00"
2.After step 8, Call Duration should display "00:00:00"

Actual behavior:
1.After step 4, Call Duration is displayed as "Unknown Duration"
2.After step 8, Call Duration is displayed as "Unknown Duration"
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