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Cisco Bug: CSCte10299 - Incorrect exception is returned for nonexistent ticket via BQL

Last Modified

May 23, 2012

Products (1)

  • Cisco Prime Network

Known Affected Releases

3.7(0.211)

Description (partial)

Symptom:
Ticket operations like Acknowledge, Clear, and Remove on nonexistent or archived tickets return the wrong error message. The error displayed is "Execution failed. Tickets are in use. Please try again."

Conditions:
This situation occurs when a BQL command is executed on an archived or nonexistent ticket OID.
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