Cisco Bug: CSCte07696 - Agent State timer reset when reskilling occurs.
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.0(0) 7.1(5) 7.2(7) 7.5(1) 8.0(2)
Symptom: Agent Ready/Idle/Available state is reset to 0 in CTI OS Supervisor and Agent desktops display Conditions: When agent is reskilled
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Bug Details Include
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