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Cisco Bug: CSCte07696 - Agent State timer reset when reskilling occurs.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.0(0) 7.1(5) 7.2(7) 7.5(1) 8.0(2)

Description (partial)

Agent Ready/Idle/Available state is reset to 0 in CTI OS Supervisor and Agent desktops display

When agent is reskilled
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