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Cisco Bug: CSCte07478 - Moved offline IM messages not retirevable by client

Last Modified

Jul 04, 2017

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases


Description (partial)

When a user is re-assigned from one CUP node to another, any IMs sent to the user while they were previously offline will not be propogated to the user when they next come online.

UserA and UserB are assigned to the same CUP node; UserA is offline.
UserB sends UserA an IM; the IM is stored in the CUP database for later retrieval
UserA is re-assigned to another CUP node.
UserA comes online, but the earlier IM from UserB is not sent to his client.
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Bug Details Include

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