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Cisco Bug: CSCte02965 - SAPICI - 211 - SAP End Call During WrapUp Fails To Set Agent To Ready

Last Modified

Feb 22, 2014

Products (1)

Known Affected Releases


Description (partial)

SAP End Call During WrapUp Fails To Set Agent To Ready

SAP Connector 1.0.1

- User received call, ended call as normal (NO transfer)

- User went into wrap up

- User pressed 'end call' in order to make themselves 'ready'. To the
agent it now appears they are in a ready state, however, the Cisco back end shows them still in Wrap Up - i.e. the End Call button has not made the user ready again. 

- The user then simply waits until it's realised this is the case
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