Cisco Bug: CSCte01723 - Upgrade Assistant should show higher min OS for upgrade to 7.1(3)
Jul 07, 2017
- Cisco Unified Communications Manager (CallManager)
- Cisco Unified Communications Manager Version 7.1
Known Affected Releases
Symptom: When a customer is preparing to upgrade from 4.1(3) to 7.1(3), he or she runs the upgrade assistant. The test does a check if the minimum OS Requirements are fulfilled. To upgrade to 7.1(3), the tool says that 2000.4.2 is the minimum required version. Using that OS Version, DMA can still fail with a message like this: DMAErrors.log show: ATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE FOLLOWING EVENT: The error number is: [-908] The error message is: [-908 Attempt to connect to database server (servername) failed. We can see in the ccm.log that Informix is crashing: 11:58:03 On-Line Mode 11:58:08 Assert Failed: Unhandled NT Exception! 11:58:08 See Also: c:\INFORMIX\tmp\af.40882bf 11:58:08 Assert Failed: No Exception Handler 11:58:08 IBM Informix Dynamic Server Version 10.00.TC9 11:58:08 Who: Session(5, informix@PUBLISHER, 6148, 00000000) Thread(32, sqlexec, 0, 1) File: mtex.c Line: 935 11:58:08 Results: Exception Caught. Type: MT_EX_OS, Context: mem 11:58:08 Action: Please notify IBM Informix Technical Support. 11:58:08 stack trace for pid 6128 written to c:\INFORMIX\tmp\af.40882bf 11:58:08 See Also: c:\INFORMIX\tmp\af.40882bf, shmem.40882bf.0 11:58:13 PANIC: Attempting to bring system down 11:58:13 mtex.c, line 935, thread 32, proc id 6128, No Exception Handler. 12:05:08 IBM Informix Dynamic Server Started. => This leads to the DMA failures. Conditions: CUCM 4.1(3) running Upgrade Assistant Tool.
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