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Cisco Bug: CSCte01723 - Upgrade Assistant should show higher min OS for upgrade to 7.1(3)

Last Modified

Jul 07, 2017

Products (2)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases

4.3(11)

Description (partial)

Symptom:
When a customer is preparing to upgrade from 4.1(3) to 7.1(3), he or she runs the upgrade assistant.

The test does a check if the minimum OS Requirements are fulfilled.
To upgrade to 7.1(3), the tool says that 2000.4.2 is the minimum required version.

Using that OS Version, DMA can still fail with a message like this:

DMAErrors.log show:
ATA PROCESSING TESTS REVEALED AN ISSUE WHICH GENERATED THE 
FOLLOWING EVENT: 
    The error number is:  [-908]
    The error message is:  [-908    Attempt to connect to database 
server (servername) failed.


We can see in the ccm.log that Informix is crashing:

11:58:03  On-Line Mode
11:58:08  Assert Failed: Unhandled NT Exception!
11:58:08   See Also: c:\INFORMIX\tmp\af.40882bf
11:58:08  Assert Failed: No Exception Handler
11:58:08  IBM Informix Dynamic Server Version 10.00.TC9   
11:58:08   Who: Session(5, informix@PUBLISHER, 6148, 00000000)
        Thread(32, sqlexec, 0, 1)
        File: mtex.c Line: 935
11:58:08   Results: Exception Caught. Type: MT_EX_OS, Context: mem
11:58:08   Action: Please notify IBM Informix Technical Support.
11:58:08  stack trace for pid 6128 written to c:\INFORMIX\tmp\af.40882bf
11:58:08   See Also: c:\INFORMIX\tmp\af.40882bf, shmem.40882bf.0
11:58:13  PANIC: Attempting to bring system down
11:58:13  mtex.c, line 935, thread 32, proc id 6128, No Exception Handler.
12:05:08  IBM Informix Dynamic Server Started.

=> This leads to the DMA failures.

Conditions:
CUCM 4.1(3) running Upgrade Assistant Tool.

Related Community Discussions

about CCM4.1.3 run DMA get Error
Hello, I want upgarde to CUCM9.1 form CCM4.1.3. First, I want upgrade to CUCM7.1.3 via DMA file. But, I always get one error log file~ I cannot understand what is the wrong!!! Have any recommand about it ? Thanks.
Latest activity: Sep 13, 2013
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