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Cisco Bug: CSCte00933 - CTIManager core on CUCM 8.0.0.99141-8

Last Modified

Nov 03, 2012

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases

7.1(4.99021.2) 7.1(5) 8.0(1) 8.0(1.10000.10) 8.0(1.10000.39)

Description (partial)

Symptom:
CTIManager core file found and warning generated in RTMT.

Conditions:
When an upgrade is performed or when CTIManager is shut down. 

After an upgrade is completed and when the UCM version is switched, it is possible that CTIManager could dump core in the inactive partition. This can happen if CPU usage is high due to iowait. This scenario is possible when CTIManager is shut down as well. 

This should not be service impacting as the core happens when CTIManager is shutting down and the JTAPI/TSP will recover the provider if a backup is configured.
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