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Cisco Bug: CSCte00927 - IBM Director Agent reports defunct drive - false RAID alert

Last Modified

Jan 30, 2017

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases

7.1(2.20000.2) 7.1(3) 8.0(1.99000.3) 8.0(2)

Description (partial)

IBM ServeRAID defunct drive messages seen in system syslog file. This only occurs on 7835-I2 and 7845-I2 servers.

syslog shows message:
At Sat Dec 19 18:54:10 EST 2009 on node, the following HardwareFailure events generated: hwStringMatch - Director Agent: IBMPSG_ServeRAIDDefunctDriveFRU CMA01 Defunct drive: controller 1, WWN 0000000000000000. Sev: 6. hwStringMatch - Director Agent: IBMPSG_ServeRAIDLogicalDriveOffLine CMA01 Logical drive is offline: controller 1, logical drive 2 ("Drive 2"). Sev: 6. 

or similar. Controller, logical drive numbers may vary.

Under normal operations IBM Director Agent reports a drive to be defunct and logical drive to be offline. A bit later, the IBM Director Agent reports logical drive to be in normal state again. This may be seen intermittent, sometimes a few times a day, sometimes once every week or month.
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