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Cisco Bug: CSCtd97578 - Agent stuck in Reserved state in GT

Last Modified

Mar 05, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

This Behavior was found during GT,  CAD after answering few ICD call all of a sudden went to "Reserved Sate" when the CALL was ringing, Answered, ended the state remained in Reserved state.

this condition was attended during GT.
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