Guest

Preview Tool

Cisco Bug: CSCtd97578 - Agent stuck in Reserved state in GT

Last Modified

Mar 05, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
This Behavior was found during GT,  CAD after answering few ICD call all of a sudden went to "Reserved Sate" when the CALL was ringing, Answered, ended the state remained in Reserved state.

Conditions:
this condition was attended during GT.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.