Cisco Bug: CSCtd97578 - Agent stuck in Reserved state in GT
Mar 05, 2010
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: This Behavior was found during GT, CAD after answering few ICD call all of a sudden went to "Reserved Sate" when the CALL was ringing, Answered, ended the state remained in Reserved state. Conditions: this condition was attended during GT.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases