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Cisco Bug: CSCtd95184 - DMT tool not able to see document manager started

Last Modified

Jan 30, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

4.0(5)SR2 7.0(1)

Description (partial)

The DMT tool fails with the LDAP error, DMT logs shows the following error backup 
SEVERE: Exception while exporting the LDAP config Application Config. 
java.lang.IllegalStateException: document manager is not initialized 

This is also applicable in scenarios for Failures in the CCX 7.x PUT Backup where 

The error seen in the PUT Backup logs is :

SEVERE: Error while doing Cisco Unified CCX Config data READ_ERROR; nested exception is: 
        java.lang.IllegalStateException: document manager is not initialized

IPCC 4.05 SR2 and DMT 1.01

This defect affects the PUT Tool for version 7.0 as well.
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