Cisco Bug: CSCtd95184 - DMT tool not able to see document manager started
Jan 30, 2017
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: The DMT tool fails with the LDAP error, DMT logs shows the following error com.cisco.ccx.dm.ldap.bnr.LDAPConfigSerializer backup SEVERE: Exception while exporting the LDAP config Application Config. java.lang.IllegalStateException: document manager is not initialized at com.cisco.doc.AbstractDocument.getManager(AbstractDocument.java:73) at com.cisco.doc.NameDocument.readObject(NameDocument.java:396) This is also applicable in scenarios for Failures in the CCX 7.x PUT Backup where The error seen in the PUT Backup logs is : SEVERE: Error while doing Cisco Unified CCX Config data com.cisco.config.ConfigException: READ_ERROR; nested exception is: java.lang.IllegalStateException: document manager is not initialized Conditions: IPCC 4.05 SR2 and DMT 1.01 This defect affects the PUT Tool for version 7.0 as well.
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