Guest

Preview Tool

Cisco Bug: CSCtd91197 - Calls Answered > Calls Handled for Reverse Transfer using CTIRP

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 8.0(1)

Description (partial)

Symptom:
Calls Answered > Calls Handled in SGHH & CTHH table

Conditions:
Reverse transfer via Route Point (RP) as follows:
Agent on call with customer
Initiates consult via RP
Places consult on hold
Completes transfer
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.