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Cisco Bug: CSCtd91197 - Calls Answered > Calls Handled for Reverse Transfer using CTIRP

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 8.0(1)

Description (partial)

Calls Answered > Calls Handled in SGHH & CTHH table

Reverse transfer via Route Point (RP) as follows:
Agent on call with customer
Initiates consult via RP
Places consult on hold
Completes transfer
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