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Cisco Bug: CSCtd88018 - IVR message is clipped during conference (to IVR) as agent answers call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(5) 7.5(1) 8.0(1)

Description (partial)

When an IVR is conferenced in to play a greeting to the customer, as the customer call is answered by an agent, the IVR message (greeting) clipped either partially or completely.

Customer call is answered by an agent
Conference to IVR invoked via CTI to play a greeting to the customer
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