Preview Tool

Cisco Bug: CSCtd84378 - OPC MonitorDeadCall Timeouts clears active calls in Agent Inst/Line

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(5) 8.0(1)

Description (partial)

Active call gets cleared due to Monitor Dead Call timeouts

For the calls lasting over the maximum connected timeout value, OPC clears the call even if the agent line is active on that call.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.