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Cisco Bug: CSCtd81966 - DR service run on ASA5520,reboots the ASA

Last Modified

Jan 22, 2010

Products (1)

  • Smart Care Service

Known Affected Releases


Description (partial)

ASA reloads when smartcare appliance tries to take the backup file when the appliance constructed tftp destination filename exceeds the ASA permissible limit of  63 Chars.
Appliance executes the following commands to  take the backup of startup/running configs from ASA

copy startup-config tftp
    Address or name of remote host []? [IP_of_Appliance]
    Destination filename []? NETWORK-BACKUP/[date]/[device_name]-[device-IP]-[TimeStamp]-s-conf.txt

copy running-config tftp
    Source filename [running-config]?  running-config
    Address or name of remote host []? [IP_of_Appliance]
    Destination filename []? NETWORK-BACKUP/[date]/[device_name]-[device-IP]-[TimeStamp]-r-conf.txt

If thus constructed path exceeds the max limit support by ASA , then this leads to ASA crash and it reboots.
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