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Cisco Bug: CSCtd81835 - Softphone no longer displays video after several hold/resume operations

Last Modified

May 07, 2010

Products (1)

  • Cisco UC Integration(TM) for Microsoft Office Communicator

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
After rapidly switching between two video calls (for about 10 times) on CUCIMOC, both calls would wind up in a bad state--no audio/video, and hitting End Call from the UI could not end the calls. When this happens, CUCIMOC cannot be stopped from the MOC menu, and has to be killed by Task Manager.

The following signature could be found in the PRT when this happens:

From Core.log:
 ERROR [pool-25-thread-2] [PhoneService] [PhoneServiceImpl.hold(205)] - Problem placing conversation <some ID> on hold for client CUCIMOC-1. Conversation <some ID> is not in a state to invoke HOLD_CALL
com.cisco.uc.core.common.exceptions.ServiceInternalErrorCoreException: Conversation <some ID> is not in a state to invoke HOLD_CALL

From uc-client.log:
Cisco.Uc.Clients.Common.ServiceAdaptors.Exceptions.PhoneAdaptorException: PhoneAdaptor.Hold - FaultException [ClientID = CUCIMOC-1/ConversationId = <some ID>] ---> System.ServiceModel.FaultException`1[Cisco.Uc.Clients.Common.ServiceAdaptors.ServiceClients.PhoneService.Error]: Problem placing conversation <some ID> on hold for client CUCIMOC-1. Conversation <some ID> is not in a state to invoke HOLD_CALL (Fault Detail is equal to Cisco.Uc.Clients.Common.ServiceAdaptors.ServiceClients.PhoneService.Error).

Conditions:
Rapidly switching between two video calls without waiting for the video to show up first.
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