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Cisco Bug: CSCtd78624 - Desktop Loses Consult Leg of Call in Grid During CTIOS Svr Failover

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(4)

Description (partial)

Symptom:

Agent receives a call on desktop, performs a consult to another device.  Desktop shows both legs of call in grid and agent is able to alternate between both of them.

When CTIOS server fails over to other side, the consult leg of the call is lost from the Desktop grid.
There is no way to control the call from the desktop then.

Conditions:
During CTIOS server failover and there is a consult leg of call as well as original incoming call.
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