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Cisco Bug: CSCtd73024 - "# of handled emails is lower than expected"

Last Modified

Apr 01, 2010

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
Agent handled average about 10.1 emails per hour. # of handled emails is lower than expected

Conditions:
120 email agents try to process 1440 emails/hr for 24 hours.
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  • Status
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