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Cisco Bug: CSCtd72429 - If caller hangs up when agent leg is just getting setup, it isnt dropped

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

Agent will get routed the call by the ICM and not hear anything, because the caller hung up.  If the agent wasn't at their desk, and it was just ringing in this case, it would RONA for 15 seconds or however long the RONA is set for.

The CVP logs will show a trace like this when this issue is occurring:

202: Dec 10 2009 10:24:25.718 -0500: %CVP_4_1_SIP-7-CALL: {Thrd=Pool:SIP[2716]} CALLGUID = 7930CF96-10000125-17230E7D-0A5681DD LEGID = 12604586657037 - [OUTBOUND] : Exception in respond: com.dynamicsoft.DsLibs.DsSipDialog.DsSipDialogException: input: IN_CREATE_RESP not valid for UAC

Using 4.1 release of CVP, if the caller were to hang up right when CVP is about to call to the agent.
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