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Cisco Bug: CSCtd72224 - RTA GW support for Reservation Call

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6) 8.0(1)

Description (partial)

The Cisco Professional Services for RTA GW does not differentiate Agent State Talking event for Reservation Call as opposed to other calls. 

The Cisco Professional Services for RTA GW is deployed for a Cisco CCE Outbound Dialer deployment.
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