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Cisco Bug: CSCtd65169 - Doc: IDS/IPS : Appliance Password Recovery steps/examples incorrect

Last Modified

Feb 22, 2014

Products (1)

  • Cisco IPS 4200 Series Sensors

Known Affected Releases

6.0(1) 6.1(1) 6.2(1) 7.0(1)

Description (partial)

Symptom:

The IDS/IPS 7.0, 6.2, 6.1, and 6.0 Installation and Configuration Guides contain 
incorrect/inaccurate information/steps in their 'Troubleshooting' and 'Administrative Tasks for the 
Sensor' sections; specifically, in the 'Recovering the Appliance Password' subsections.

In the 'Using the GRUB Menu' sub-subsection, Step 3 incorrectly states: "Choose 2: Cisco IPS 
Recovery", which is a non-existent combination of options 1 and 2. Step 3 should state: "Choose 
2: Cisco IPS Clear Password (cisco)".

In the 'Using ROMMON' sub-subsection, Step 3 incorrectly instructs the user to enter following 
commands:

confreg=0x7
boot

The actual commands are:

confreg 0x7
boot



Conditions:

Attempting to perform Password Recovery on an IDS/IPS 4200-series appliance, following the 
steps presented in any of the following documents:

IPS 7.0 CLI Configuration Guide:
http://www.cisco.com/en/US/docs/security/ips/7.0/configuration/guide/cli/cli_administration.html#wp1073035

IPS 6.2 CLI Configuration Guide:
http://www.cisco.com/en/US/docs/security/ips/6.2/configuration/guide/cli/cli_administration.html#wp1073035

IPS 6.1 CLI Configuration Guide:
http://www.cisco.com/en/US/docs/security/ips/6.1/configuration/guide/cli/cli_administration.html#wp1073035

IPS 6.0 CLI Configuration Guide:
http://www.cisco.com/en/US/docs/security/ips/6.0/configuration/guide/cli/cliAdmin.html#wp1066480

IPS 7.0 Installation Guide:
http://www.cisco.com/en/US/docs/security/ips/7.0/installation/guide/hw_troubleshooting.html#wp1139598

IPS 6.2 Installation Guide:
http://www.cisco.com/en/US/docs/security/ips/6.2/installation/guide/hw_troubleshooting.html#wp1139598

IPS 6.1 Installation Guide:
http://www.cisco.com/en/US/docs/security/ips/6.1/installation/guide/hw_troubleshooting.html#wp1139598

IPS 6.0 Installation Guide:
http://www.cisco.com/en/US/docs/security/ips/6.0/installation/guide/hwTS.html#wp1008336
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