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Cisco Bug: CSCtd64067 - Documentation Bug: CIM 4.3 Installation Guide

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

CIM 4.3 Installation Guide says:

"This section describes the process of creating the application server. Repeat these steps on each application 
server in your configuration. You should have created a new JBoss instance for each application server."

We confirmed from eGain that the JBoss instance name does not have to be unique.  It can be, but does not have to be.  It will work regardless.  eGain agreed that a documentation bug be opened for this.

This should be clarified in the Installation Guide as the way it is written, it is not clear whether or it has to be unique.  It leaves the user thinking and making guesses about it, just like my customer did.  If we have this documented, it will save both customer and TAC valuable time.
CIM 4.3
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