Preview Tool

Cisco Bug: CSCtd59176 - CTIOS going to Not Ready on personal calls RNA on Agent Ext

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


 when Agent receives a personal call on Agent extension while logged into CTIOS and does not answer, the agent status changes to Not Ready


Agent logged into CTIOS.
Agent receives a personal call on Agent Extesnion. Does an RNA, agent state changes to Not Ready
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.