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Cisco Bug: CSCtd58984 - Integration wizard will not run without both email and chat licenses

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

UIconfigwizard does not run successfully if only email or chat licenses are present but not both

CIM 4.3.1 attempting to integrate with ICM.
Install 4.3.1 with only mail licenses or only chat licenses but not both and run the UIconfigwizard.  After double-clicking on the UIconfigwizard.bat a command prompt launches.  It says "echo off", the cmd window closes, and the integration wizard does not launch.   Integration with ICM cannot be completed.  Logs indicate error java.lang.Exception: License Policy is not concurrent.
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