Cisco Bug: CSCtd57283 - invalid agent state appearing when CAD closed during ICD call
Jun 14, 2010
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: invalid agent state appearing when CAD closed during ICD call Conditions: 1. agent 1 handling one ICD call. 2. while the call is active he closed the CAD. 3. then the call is ended immediately afetr the CAD is closed. in agent state detail report there is a READY state appearing in between talking and log off state. this state is invalid as when agent log off (closed the CAD) agent is in TAKING state.
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