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Cisco Bug: CSCtd56585 - Upgrade from cue-allapps.nmx.7.1.2.pkg to cue-vm-k9.nmx. fails

Last Modified

Jun 21, 2018

Products (1)

  • Cisco Unity Express

Known Affected Releases


Description (partial)

Software upgrade of CUE fails with the following error message:
Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.

1) CUE was shipped from Cisco with version 7.0.1 or later.
2) One of the following upgrade is done 
           7.0.x -> 7.1.x
           7.1.x -> 8.0.x
           7.0.x -> 8.0.x
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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