Cisco Bug: CSCtd50078 - Accept,Reject,Skip and Close buttons get gray out after a AMD ext call
Dec 31, 2016
- Cisco Computer Telephony Integration Option
Known Affected Releases
Symptom: Accept, Reject, Skip and Close buttons grayed out on Outbound desktop after an AMD ext call Conditions: 1. Login agent1 in preview mode and import around 2 records. 2. Let first record be AMD extension. 3. Agent gets reserved by dialer. 4. Accept the call the on agent desktop. 5. After some time call gets cleared. 6. Agent gets reserved for second the record. CTIOS Outbound desktop and buttons grayed out when the Agent gets reserved for second the record.
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Bug Details Include
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