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Cisco Bug: CSCtd50078 - Accept,Reject,Skip and Close buttons get gray out after a AMD ext call

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases

7.5(1) 8.0(1)

Description (partial)

Accept, Reject, Skip and Close buttons grayed out on Outbound desktop after an AMD ext call

1. Login agent1  in preview mode and import around 2 records.
2. Let first record be AMD extension.
3. Agent gets reserved by dialer.
4. Accept the call the on agent desktop.
5. After some time call gets  cleared.
6.  Agent gets reserved for second the record.
CTIOS Outbound desktop and buttons grayed out when the Agent gets reserved for second the record.
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