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Cisco Bug: CSCtd48622 - IPPA/CAD-BE-CSD "Agent Logs-State" doesnt capture agent's reserved state

Last Modified

Jan 11, 2012

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

CAD-BE and IPPA agents logs in CSD doesnt capture the detail that they go to reserved state before going to talking state.
When the agents receive ICD Route point calls
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