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Cisco Bug: CSCtd44204 - Changing ECC variables caused EIM/WIM to crash

Last Modified

Sep 27, 2011

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1)ES 4.3(2)

Description (partial)

hanging ECC variables caused EIM/WIM to crash
EIM/WIM Integration requires four ECC variables to be created in ICM.  The ECC variables must be named 1) 2) 3) 4)  Depending on which variable has an error,EIM/WIM will not be able to route emails, chat or Blended Collaboration.  The MR PG will go active but EIM/WIM will not be able to route activities. 

If any of these four ECC variable is changed in ICM after the EIM/WIM Integration Wizard has been run, the MR PG will not go active and EIM/WIM will not be able to route any activities
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