Cisco Bug: CSCtd42604 - Post call Survey switch leg is not released after ICM sends Release
Dec 30, 2016
- Cisco Unified Customer Voice Portal
Known Affected Releases
Symptom: Call sent to survey after agent handling is hitting the end of the call flow in the script and the release node causes the call to drop all legs in ICM and all messaging is sent. VB seems to delay the call hangup on the gateway side and the caller is not dropped. When the caller hangs up only then is the TCD written which is how this was discovered Conditions: CVP 7.0(2) ES2 only (H323 with GK) ICM 7.2(7) CCM 6.1.3-3205 Cisco IOS Software, 3800 Software (C3845-ADVIPSERVICESK9-M), Version 12.4(15)T8, Example: PSTN Mobile caller calls 8218499 This is stripped and 8499 maps to CVP ICM runs the main script and call is queued for agent Agent transfer happens and caller and agent are talking Agent hangs up and call is transferred to DNIS 8211111 for post call survey Survey script ends after CED is entered and release node is hit Caller is not dropped Customer call can be held for up to 1 minute and it still does not drop.
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Bug Details Include
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