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Cisco Bug: CSCtd40679 - Resolution Code tree structure is not shown correctly in Agent GUI

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.2(5)

Description (partial)

Symptom:

When we create resolution code with PA user it is shown correctly in PA GUI under Resolution Code section/folder. 
However, the same resolution code is shown as a separate folder, directly in root of department (the same level as Classification folder) in the Agent's GUI, not related to Resolution Code folder at all.


Conditions:

Resolution Codes created and deleted while on 4.2.4
System upgraded to 4.2.5
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