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Cisco Bug: CSCtd40679 - Resolution Code tree structure is not shown correctly in Agent GUI

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)


When we create resolution code with PA user it is shown correctly in PA GUI under Resolution Code section/folder. 
However, the same resolution code is shown as a separate folder, directly in root of department (the same level as Classification folder) in the Agent's GUI, not related to Resolution Code folder at all.


Resolution Codes created and deleted while on 4.2.4
System upgraded to 4.2.5
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