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Cisco Bug: CSCtd36980 - Calls Handled incorrectly described for Agent Statistics Display

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1 7.0(1)SR3 7.0(1)SR4

Description (partial)


Calls Handled in the Agent Statistics Display is not defined accurately. 

Calls Handled is defined as: Number of inbound or outbound calls (ACD or non-ACD)
that are answered at your extension. This can be verified by counting the number of entries whose Call Answered column displays "Yes" in the Agent Call Log for the current day.


UCCX 7.0.1 using CAD Agent Statistics Display
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