Cisco Bug: CSCtd36649 - Outbound agents get stuck in reserve state due to EAPIM/CTISvr race cond
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent Stuck in reserve state after OB reservation call Conditions: ICM 7.5(6) ES 18 normal OB reservation call made in any mode.
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Bug Details Include
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