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Cisco Bug: CSCtd36649 - Outbound agents get stuck in reserve state due to EAPIM/CTISvr race cond

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agent Stuck in reserve state after OB reservation call

ICM 7.5(6) ES 18 normal OB reservation call made in any mode.
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