Preview Tool

Cisco Bug: CSCtd34936 - Staging Guide must specifiy AD privileges needed to promote agt to supv

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(1) 7.5(5)

Description (partial)


Attempting to promote an agent to a supervisor through the Agent Explorer tool results in the following error message:
  "Error adding user <USERNAME> to instance group"

Logged into AW as a user with read-only permissions to the ICM OU, as per information found in the Staging Guide
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.