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Cisco Bug: CSCtd29649 - The MediaMaster was not found or a red X takes the place of MediaMaster.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases

5.0(1) 7.0(2) 8.0(2.20)

Description (partial)

Symptom:

One of the following symptoms may occur when attempting to connect to the Cisco Unity server from a client PC using the Cisco Unity System Administration (SA) web site, the Cisco Personal Communication Assistant  (CPCA) web site, or ViewMail for Microsoft Outlook (VMO).

- -When attempting to access the Cisco Unity server from a client PC using the SA web site, a red "X" may take the place of the MediaMaster when accessing a page within the SA web site that contains the MediaMaster.

- - When attempting to access the Cisco Unity server from a client PC using the CPCA web site, the following error message may be displayed when attempting to login to the CPCA web site: "Logon failed because the Cisco PCA MediaMaster was not found".

- - When attempting to access the Cisco Unity server from a client PC using VMO, the following error message may be displayed when attempting to load a voice message: "MediaMaster was not found".

Conditions:

If a client has accessed the SA, or CPCA web site of a Cisco Unity 4.2(1), 5.0(1), 7.0(2), or 8.0 server that includes a patch for "CSCta71728" and then later attempts to access the SA, or CPCA web site of another Cisco Unity 4.2(1), 5.0(1), or 7.0(2) server that does not have an Engineering Special (ES) applied which includes a patch for "CSCta71728", or the site did not follow the ES post installation instructions which require you to stop the Tomcat service, delete everything in the \CommServer\cscoserv\Tomcat\work\Standalone\localhost\ciscopca directory, and restart the Tomcat service. These conditions apply only to the SA and CPCA.

(Note: Cisco Unity 8.0 includes this patch. Previous versions of Cisco Unity required an Engineering Special)

or

If the client has installed VMO 5.0(5), 7.0(5), or 8.0(x) and then later removed VMO 5.0(5), 7.0(5), or 8.0(x) and installed a previous version of VMO such as 4.2(1), 5.0(2), or 7.0(2) . These conditions apply only to VMO.


This is expected behavior, for more details, see CSCta71728.
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