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Cisco Bug: CSCtd28917 - MSCW should enable logs to see why users are created

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases

5.0(1) 7.0(1)

Description (partial)


When running the Message Store Configuration Wizard with Unity, it will occasionally create duplicate user accounts in Active Directory for all Unity Subscribers.

This defect is so Unity will automatically enable the correct logs when the MSCW is run so we are able to determine root cause for this and eventually resolve this.


We have only seen this issue occur when running MSCW on an inactive Unity failover server, but it is possible to occur at other times as well.
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