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Cisco Bug: CSCtd28276 - Agent login issue from CTIOS desktop

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(1) 7.2(1) 7.5(1) 7.5(6)

Description (partial)

Avaya agents are not able to login from ctios desktop.
When PIM processes the CMS Agent login record, AgentID is set as -1 in PIM. As a result of which agent state updates are not sent to OPC.

ICM 7.5(6)
The above behaviour is observed due to an agent with ID -1 which exists in PIM's agent config hash table.
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