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Cisco Bug: CSCtd28276 - Agent login issue from CTIOS desktop

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.1(1) 7.2(1) 7.5(1) 7.5(6)

Description (partial)

Symptom:
Avaya agents are not able to login from ctios desktop.
When PIM processes the CMS Agent login record, AgentID is set as -1 in PIM. As a result of which agent state updates are not sent to OPC.

Conditions:
ICM 7.5(6)
The above behaviour is observed due to an agent with ID -1 which exists in PIM's agent config hash table.
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