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Cisco Bug: CSCtd27410 - Call Context dropped for transfer to IVR campaigns

Last Modified

Feb 08, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(1) 7.5(4) 8.0(1)

Description (partial)

Symptom:
With the Outbound Option Dialer, calls context is intermittently missing for calls that are transferred to IVR> 

Conditions:
Outbound Dialer deployments where calls are transferred to IVR/Agent as part of campaign processing.
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  • Status
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