Preview Tool

Cisco Bug: CSCtd27410 - Call Context dropped for transfer to IVR campaigns

Last Modified

Feb 08, 2017

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(1) 7.5(4) 8.0(1)

Description (partial)

With the Outbound Option Dialer, calls context is intermittently missing for calls that are transferred to IVR> 

Outbound Dialer deployments where calls are transferred to IVR/Agent as part of campaign processing.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.