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Cisco Bug: CSCtd26844 - Cisco 500 phone registration fails when ephone tag is 56 or greater

Last Modified

Jan 29, 2017

Products (1)

  • Cisco Unified Communications 500 Series for Small Business (UC500)

Known Affected Releases

12.4T

Description (partial)

Symptom:
After a license upgrade from 48 to 64 user license on a UC520, the Cisco 500 series phone registration fails with the following errors in debug ephone register output:

Error: Device Id 80000 Configured Device Id -1
StationSPCPRegisterTokenReject sent on socket 4

Conditions:

Problem is seen when registering any 500 series phone to a CME on UC520 platforms. The problem only occurs when the ephone tag value for this phone registration is 56 or higher.
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