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Cisco Bug: CSCtd26333 - Router unable to load admin script due to unknown variables

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.0(0) 7.1(1) 7.2(1) 7.5(1) 8.0(1)

Description (partial)


Router unable to load ICM Script and make it Active although the Script Editor might indicate that the newly created version of the Script is the Active version. 

The Router logs would indicate traces similar to below, after the Script has been Saved/Made Active through Script Editor.

17:13:03 Trace: Request queued for script. MasterScriptID 5039, Version 4
17:13:03 Requesting Script (258). TID 2000000118.
17:13:03 Requesting ScriptData (369). TID 2000000119.
17:13:04 Trace: Variable to set is unknown: #UserVariables.5001#
17:13:04 Add of ScriptData warning. Unable complete script load 5339: Variable to set is unknown: #UserVariables.5001#


The Script that was modified references User Variables (either through "Set" nodes or various "If" / "Consider If" conditions.) and those User Variables have had their Names modified in the past, in User List Tool through Configuration Manager.
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