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Cisco Bug: CSCtd25404 - agent name change, login logout report is incorrect

Last Modified

Jan 20, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Symptom:agent name change, login logout report is incorrect

Conditions:1. agent "tmp1 agent" logged into cad with extension 5022. and logged out.

2. agent name changed to "tmp agent" and logged in again to extension 5022.
agent login logout report is messed up. it shows as both "tmp1 agent" and "tmp agent" is still logged into the CAD, though " tmp1 agent" has logged out. 
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