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Cisco Bug: CSCtd19452 - No Button enablement state table for UCCE in CTIOS Dev Guide

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)


Developer's Guide could use a table of button enablement mapped to agent and call states.
Like a finite state machine.


Understanding of button enablement states as related to call and agent states for UCCE and TDM ACDs.
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