Preview Tool

Cisco Bug: CSCtd18721 - UCCX: CSD does not display system defined Not Ready Reason Codes

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


Cisco Supervisor Desktop may not display system defined Not Ready Reason Codes such as:

32762 - Agent Offhook
32763 - Agent Ring No Answer (RNA)
32761 - Agent Received Non-ICD Call

These Reason Codes will not display in the Agents - Team State real time report on CSD. 


A UCCX agent is moved into the Not Ready state by the system, generating a system defined Not Ready Reason code. User defined Reason Codes display correctly in CSD.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.