Cisco Bug: CSCtd18721 - UCCX: CSD does not display system defined Not Ready Reason Codes
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: Cisco Supervisor Desktop may not display system defined Not Ready Reason Codes such as: 32762 - Agent Offhook 32763 - Agent Ring No Answer (RNA) 32761 - Agent Received Non-ICD Call These Reason Codes will not display in the Agents - Team State real time report on CSD. Conditions: A UCCX agent is moved into the Not Ready state by the system, generating a system defined Not Ready Reason code. User defined Reason Codes display correctly in CSD.
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Bug Details Include
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