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Cisco Bug: CSCtd18721 - UCCX: CSD does not display system defined Not Ready Reason Codes

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR4

Description (partial)

Symptom:

Cisco Supervisor Desktop may not display system defined Not Ready Reason Codes such as:

32762 - Agent Offhook
32763 - Agent Ring No Answer (RNA)
32761 - Agent Received Non-ICD Call

These Reason Codes will not display in the Agents - Team State real time report on CSD. 

Conditions:

A UCCX agent is moved into the Not Ready state by the system, generating a system defined Not Ready Reason code. User defined Reason Codes display correctly in CSD.
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