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Cisco Bug: CSCtd16445 - CUC 7.x visual voicemail doc should be more specific about line groups

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Widgets

Known Affected Releases

7.1

Description (partial)

Symptom:

Customers are not given enough information about how Hunt Lists and Line Groups should be configured for Visual Voicemail to work properly on CUC 7.1 Active-Active Complex Configuration documents.

Conditions:

Due to vague description in this doc here regarding the visual voicemail pilot numbers....

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/cluster_failover.html#wp1055618

Specifically this section....

Create a unique Visual Voicemail pilot number for each Cisco Unity Connection server in the cluster. Each pilot number must use the correct set of voicemail ports for the particular Cisco Unity Connection server. 

Customers are just using the existing Hunt List for voicemail tui access for their reverse trap pilot numbers that Visual Voicemail is using. This is incorrect.
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