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Cisco Bug: CSCtd16363 - BC agent configured to provide terminal ID cannot login on 1st attempt

Last Modified

Aug 20, 2010

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1)

Description (partial)

Symptom:

Blended Collaboration agent who is configured to provide a terminal ID at log on time receives a "Log in to phone system failed." message and the log on fails.

Conditions:
A previous session is active for the same agent and the agent tries to create a new session by logging in again.
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