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Cisco Bug: CSCtd05139 - VMO: Playback of secure msg sent to UC user's email address fails

Last Modified

Jan 26, 2010

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

When you link a Cisco Unity Unified Messaging site with a Cisco Unity Connection site, and users in both sites have email accounts in the same Active Directory environment, the contacts that Cisco Unity creates for Connection users can complicate the user experience when users address messages via ViewMail for Outlook (VMO). In the Outlook Address Book, there are two addresses for each Connection user: an Exchange user account for emails, and a contact object. By default, the contacts have "- voicemail" appended to their display names. 

This defect describes a problem in Cisco Unity Connection's VMO, where users have access in Outlook to their Exchange mailbox and an IMAP connection to their mailbox on Connection (that is, integrated messaging is configured on the client computer). 

Connection users receive voice messages in their Exchange mailbox instead of their Connection mailbox. Although users can open a voice message, and the Media Master displays, playback by phone is not successful; the phone rings, but when the user answers, there's no audio, even though the Media Master looks like it is playing the message. When users attempt to playback a message via speakers, they hear: "This voice message is secure and can be played only by using a Cisco Unity supported client...."

This can happen when a Cisco Unity VMO user sends a secure voice message to the Connection user's email account instead of to the contact object.
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